# Privacy Policy

**Last Updated:** [25-08-2025]

## 1. Introduction

HS Vision TV Plus ("we," "us," "our," or "Service") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our OTT platform. By using HS Vision TV Plus, you consent to the data practices described in this policy.

## 2. Information We Collect

### 2.1 Personal Information

We collect personal information that you provide directly to us, including:

- **Account Information**: Name, email address, phone number, and password

- **Profile Information**: Profile picture, preferences, and account settings

- **Payment Information**: Payment method details, billing address, and transaction history

- **Communication Data**: Messages, feedback, and support requests

### 2.2 Device and Technical Information

We automatically collect certain information about your device and usage, including:

- **Device Information**: Device type, brand, model, operating system, and unique device identifiers

- **Network Information**: IP address, internet service provider, and connection type

- **App Usage Data**: App version, session duration, and feature usage

- **Performance Data**: Crash reports, error logs, and performance metrics

### 2.3 Content Interaction Data

We collect information about how you interact with our content:

- **Viewing History**: Movies, TV shows, sports, and live TV content you watch

- **Search Queries**: Terms you search for within the platform

- **Watchlist Data**: Content you add to your watchlist

- **Preferences**: Content ratings, genres, and language preferences

- **Continue Watching**: Progress tracking for partially watched content

### 2.4 Location Information

- We may collect approximate location information based on your IP address

- Location data helps us provide region-specific content and comply with licensing requirements

- We do not collect precise GPS location without your explicit consent

## 3. How We Use Your Information

### 3.1 Service Provision

We use your information to:

- Provide, maintain, and improve our streaming services

- Process your registration and manage your account

- Handle payments and subscription management

- Deliver content recommendations and personalized experiences

- Enable features like watchlists and continue watching

### 3.2 Communication

We use your contact information to:

- Send important service updates and notifications

- Provide customer support and respond to inquiries

- Send marketing communications (with your consent)

- Deliver password reset and account verification emails

### 3.3 Analytics and Improvement

We analyze usage data to:

- Understand how users interact with our platform

- Improve content recommendations and user experience

- Optimize app performance and fix technical issues

- Develop new features and services

### 3.4 Security and Compliance

We use your information to:

- Protect against fraud, abuse, and security threats

- Enforce our Terms of Use and content policies

- Comply with legal obligations and regulatory requirements

- Manage device limits and prevent unauthorized access

## 4. Information Sharing and Disclosure

### 4.1 Service Providers

We may share your information with trusted third-party service providers who:

- Process payments and handle billing

- Provide cloud hosting and infrastructure services

- Deliver analytics and performance monitoring

- Offer customer support and communication services

### 4.2 Content Partners

We may share limited viewing data with content providers to:

- Comply with licensing agreements

- Provide content performance analytics

- Enable content recommendations

### 4.3 Legal Requirements

We may disclose your information when required by law, including:

- Responding to legal requests and court orders

- Protecting our rights, property, or safety

- Investigating potential violations of our policies

- Complying with applicable laws and regulations

### 4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

## 5. Data Security

### 5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

- Encryption of data in transit and at rest

- Regular security assessments and updates

- Access controls and authentication mechanisms

- Secure data centers and infrastructure

### 5.2 Data Retention

We retain your information for as long as necessary to:

- Provide our services and maintain your account

- Comply with legal obligations

- Resolve disputes and enforce agreements

- Improve our services

### 5.3 Data Deletion

You may request deletion of your account and associated data by:

- Contacting our support team

- Using the account deletion feature in the app

- We will delete your data within 30 days of receiving your request

## 6. Your Rights and Choices

### 6.1 Access and Control

You have the right to:

- Access and review your personal information

- Update or correct inaccurate information

- Download a copy of your data

- Delete your account and associated data

### 6.2 Communication Preferences

You can control how we communicate with you:

- Opt out of marketing emails

- Choose notification preferences

- Update contact information

- Manage device notifications

### 6.3 Content Preferences

You can control your content experience:

- Manage watchlist and viewing history

- Adjust content recommendations

- Set parental controls and content filters

- Choose language and subtitle preferences

### 6.4 Device Management

You can manage your devices:

- View active devices

- Remove devices from your account

- Set device limits based on your subscription

- Monitor device activity

## 7. Cookies and Tracking Technologies

### 7.1 Types of Cookies

We use various types of cookies and tracking technologies:

- **Essential Cookies**: Required for basic functionality

- **Analytics Cookies**: Help us understand usage patterns

- **Preference Cookies**: Remember your settings and preferences

- **Marketing Cookies**: Enable personalized advertising

### 7.2 Cookie Management

You can control cookies through:

- Browser settings and privacy controls

- Our cookie consent banner

- Third-party opt-out mechanisms

- Device-specific privacy settings

## 8. Third-Party Services

### 8.1 Payment Processors

We use third-party payment processors who collect and process payment information according to their own privacy policies.

### 8.2 Social Media Integration

If you choose to connect social media accounts, those platforms may collect information according to their privacy policies.

### 8.3 Analytics Services

We use analytics services to understand usage patterns and improve our services.

## 9. Children's Privacy

### 9.1 Age Requirements

HS Vision TV Plus is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

### 9.2 Parental Controls

We provide parental control features to help parents manage their children's viewing experience and protect their privacy.

### 9.3 Reporting

If you believe we have collected information from a child under 13, please contact us immediately.

## 10. International Data Transfers

### 10.1 Data Processing

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

### 10.2 Compliance

We comply with applicable data protection laws and regulations, including:

- General Data Protection Regulation (GDPR)

- Indian Information Technology Act, 2000

- Other applicable privacy laws

## 11. Changes to This Privacy Policy

### 11.1 Updates

We may update this Privacy Policy from time to time. We will notify you of material changes by:

- Posting the updated policy on our platform

- Sending email notifications

- Displaying in-app notifications

### 11.2 Continued Use

Your continued use of HS Vision TV Plus after changes constitutes acceptance of the updated Privacy Policy.

## 12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

**Email:** tvplussupport@hsvision.in  

**Address:** New Siaha E - I, Siaha District - Siaha : 796901, Mizoram  

**Phone:** 9436761107 / 8119810212

### 12.1 Data Protection Officer

For privacy-related inquiries, you may also contact our Data Protection Officer at the above address.

## 13. Complaints

If you have concerns about our data practices, you may:

- Contact us directly to resolve issues

- File a complaint with relevant data protection authorities

- Seek legal remedies as provided by applicable law

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**Note:** This Privacy Policy should be reviewed by legal counsel to ensure compliance with applicable data protection laws and regulations in your jurisdiction. The placeholders in brackets should be filled in with your specific information.